DAGO Express is ISO 9001:2015 certified – measurable quality guaranteed

DAGO Express is officially certified according to PN-EN ISO 9001:2015 – the globally recognized standard for effective Quality Management Systems (QMS). This certification demonstrates our company's ability to plan, execute, and continuously improve services at a high level. It documents that our processes are structured, transparent, reproducible, and customer-focused.

The certificate is not just a symbol – it is a daily framework for action and a promise of quality. For customers, this means: every order follows a documented process aimed at maximum safety, punctuality, and traceability.

„Your trust – our responsibility…“

Why is the ISO 9001:2015 certification relevant for customers?

The ISO 9001:2015 standard ensures that all company processes – from the offer phase to after-sales – are structured, quality-assured, and controlled. For customers, this translates into clear benefits: every shipment is handled according to documented standards, errors are detected early, and risks are systematically minimized.

According to an analysis by TÜV Süd (2022), customer satisfaction in certified companies increases significantly as processes can be made more transparent and measurable.

What specific benefits does ISO 9001:2015 offer to clients?

✅ Safety and reliability – Every order is processed according to standardized procedures, minimizing the risk of errors.

✅ Continuous improvement – Regular audits and process updates ensure ongoing development and quality enhancement.

✅ Transparency – All processes are documented and monitored, ensuring full traceability.

✅ Customer focus – PN-EN ISO 9001:2015 places special emphasis on customer needs and satisfaction, which form the foundation of our work.

Thanks to the implementation of the PN-EN ISO 9001:2015 standard, you benefit from services that:

• comply with international quality standards,
• are supported by a professional risk management system,
• are carried out with a special focus on punctuality and transport safety.

How does the certification process according to ISO 9001:2015 work?

1. System analysis:
   Assessment of all company processes and comparison with the requirements of the ISO 9001:2015 standard.


2. QMS implementation:
   Definition, standardization, and documentation of all relevant procedures – e.g., quotations, transport execution, complaints.


3. Employee training:
   Practical training in new processes and responsibilities. Based on DIN ISO 10018 for quality awareness.


4. Internal audit:
   Independent review of the implemented measures by the company itself – as preparation for the external audit.


5. Certification audit:
   An independent, accredited auditor – for DAGO Express the PCC-CERT GROUP Sp. z o.o. – checks compliance of all processes with the standard.


6. Issuance of the certificate:
   Upon successful evaluation, the ISO 9001:2015 certificate is awarded with a validity of three years.


7. Annual surveillance:
   Auditors regularly check whether all quality standards are met and whether the QMS remains effective.

Who certifies DAGO Express according to ISO 9001:2015?

The ISO certificate of DAGO Express was issued by PCC-CERT GROUP Sp. z o.o. – an accredited certification body operating since 2001 with proven expertise in management systems.

The company also serves international industrial and logistics corporations, including:

• Bosch
• Linde
• Spedition Raben
• Polish State Railways
• State Emergency Services

Certification is carried out according to the guidelines of the International Organization for Standardization (ISO) and meets European as well as international accreditation criteria.