Instructions for documented delivery

How to deliver the documents correctly!

DAGO courier handing a customer an envelope outside their house

Pick up documents

Please discreetly collect the documents and delivery report at the loading site. If requested by the sender, confirm receipt of the letter with a signature.

Direct transport with no detours to the delivery address

Direct transport to destination

You drive directly to the delivery address, without detours or stops.

Photo of a postbox labelled 'TOM' with a person taking a picture as proof of document delivery

DAGO Express delivery driver holding a clipboard and filling in the delivery record

Deliver documents CORRECTLY!

Please take a photo of the mailbox along with the documents, so that the recipient's name is clearly visible on the mailbox.

Then insert the documents into the mailbox.

Then confirm the delivery on the DAGO Express delivery protocol with your signature, the date, and the exact time of delivery.

Important: In case of problems or discrepancies, please call DAGO Express immediately: +49 335 277 130 05

What to do if there is no name or mailbox?

Please first contact DAGO Express at +49 335 277 130 05.
If personal handover is allowed: delivery only to the recipient upon ID verification. The recipient must also sign the delivery protocol.

Symbolic paper plane for sending proof of delivery to DAGO Express

Send proof of delivery to DAGO Express

Shipment delivered, what’s next?

After successful delivery, please send the completed delivery protocol including photos by email to [email protected]. Then change the shipment status in the online order view to "delivered".