Privacy Policy

PRIVACY POLICY

Effective Date: September 11, 2026

This Privacy Policy explains how DAGO Express Inc and DAGO Express GmbH (together, “DAGO,” “we,” “us,” or “our”) collect, use, disclose, and protect personal information when you use our services, visit our website, or otherwise interact with us.

DAGO Express Inc, 2574 Elm Street, River Grove, IL 60171, is a property broker licensed by the Federal Motor Carrier Safety Administration (USDOT 6965061, MC 63254743) and is your contracting party for shipments arranged in the United States. DAGO Express GmbH, Frankfurt (Oder), Germany, is its affiliate and operates the central IT systems (website, price calculator, booking tools and customer account) used to provide the services. For personal information relating to U.S. customers and shipments, DAGO Express Inc and DAGO Express GmbH act as joint controllers. You may exercise your rights against either company.

I. DATA CONTROLLER AND CONTACT INFORMATION

DAGO Express Inc (United States) — 2574 Elm Street, River Grove, IL 60171, United States
Phone: +1 757 573 9249 · Email: [email protected]

DAGO Express GmbH (Germany) — Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germany
Email: [email protected]

For privacy-related inquiries, you may contact either company. DAGO Express Inc is the primary point of contact for customers in the United States. All privacy requests are handled in accordance with applicable law.

II. INFORMATION WE COLLECT

We collect personal information in various ways, including when you use our services, visit our website, or communicate with us.

A. Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Transaction Information: Billing address, payment information, shipping details, sender and recipient information
• Communication Data: Emails, phone calls, chat messages, feedback, and inquiries
• Business Information: Company name, job title, tax identification numbers

B. Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, links clicked, time spent on pages, referring URL
• Location Data: General location based on IP address; precise GPS location if you use our mobile app and grant permission
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies (see Section VIII)

C. Information from Third Parties

• Business Partners: Information from shippers, carriers, and logistics partners
• Service Providers: Data from payment processors, identity verification services, and marketing partners
• Public Sources: Publicly available information from government databases, social media, and business registries

III. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

A. Service Delivery - Processing and fulfilling courier and freight forwarding orders - Tracking shipments and providing delivery notifications - Managing your account and preferences - Communicating about your orders, inquiries, and requests

B. Business Operations - Billing, invoicing, and payment processing - Compliance with legal and regulatory obligations - Fraud prevention and security measures - Quality assurance and service improvement - Internal analytics and reporting

C. Marketing and Communications - Sending promotional materials about our services (with your consent where required) - Personalizing your experience on our website - Conducting surveys and collecting feedback

D. Legal and Compliance - Responding to legal requests and court orders - Enforcing our terms and conditions - Protecting our rights, property, and safety - Complying with export controls, sanctions, and customs regulations

IV. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

A. Affiliated Companies - DAGO Express Inc and DAGO Express GmbH share personal information with each other as joint controllers - Other DAGO group entities as necessary for service delivery

B. Service Providers - IT and cloud hosting providers - Payment processors - Customer service platforms - Marketing and analytics providers - Professional advisors (legal, accounting, auditing)

C. Business Partners - Carriers and transportation providers - Customs brokers and freight forwarders - Warehousing and logistics partners

D. Legal and Regulatory Authorities - Government agencies, law enforcement, and courts when required by law - Regulatory bodies for compliance purposes

E. Corporate Transactions - In connection with mergers, acquisitions, reorganizations, or sale of assets

All third parties are contractually obligated to protect your personal information and use it only for the purposes we specify.

V. INTERNATIONAL DATA TRANSFERS

Personal information collected in the United States is transferred to and processed in Germany (European Union), where DAGO Express GmbH operates the central systems and infrastructure used by both companies.

The European Union maintains comprehensive data protection laws (General Data Protection Regulation - GDPR) that provide strong safeguards for personal information. By transferring your data to the EU, your information benefits from these protections.

For transfers of personal information to other countries outside the EU, we implement appropriate safeguards, including: - EU Standard Contractual Clauses (SCCs) - Other legally recognized transfer mechanisms

VI. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Transaction and Service Data: Duration of our business relationship plus 6 years (for legal claims and tax purposes)
• Accounting and Tax Records: 10 years as required by German commercial and tax law; 7 years for records of DAGO Express Inc under U.S. federal and state tax law
• Marketing Data: Until you withdraw consent or opt out
• Technical and Log Data: Up to 12 months
• Legal Hold Data: As required for ongoing litigation or investigations

When personal information is no longer needed, we securely delete or anonymize it.

VII. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

A. Rights for All Users

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time

B. Additional Rights under GDPR (for EU/EEA Residents)

Because your data is processed in the European Union under GDPR, you also benefit from: - Right to data portability - Right to restrict processing - Right to object to processing - Right to withdraw consent - Right to lodge a complaint with a supervisory authority (for DAGO Express GmbH: Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg, Stahnsdorfer Damm 77, 14532 Kleinmachnow, Germany)

To Exercise Your Rights: Email: [email protected] or [email protected] We will respond to your request within 30 days (or as required by applicable law).

VIII. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience.

A. Types of Cookies

OpenAI Ads Measurement Pixel: With your consent (marketing category), we use the OpenAI Measurement Pixel to measure the effectiveness of our advertising in ChatGPT, e.g. bookings including booking value, individual steps in the booking tool and contact by phone or email. For users in the European Economic Area, the provider is OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland. The pixel stores a cookie (__oppref) and processes an identifier from the ad click, the page visited and the time of the event. Contact details entered on the website (e.g. email address) may be hashed in your browser using SHA-256, i.e. made unrecognizable, and transmitted in this form. The legal basis is Art. 6(1)(a) GDPR in conjunction with Section 25(1) of the German TDDDG. You can withdraw your consent at any time via the cookie banner.

B. Managing Cookies

You can control cookies through: - Your browser settings (block or delete cookies) - Our cookie consent banner (where applicable) - Opt-out tools: NAI Opt-Out, DAA Opt-Out

C. Do Not Track Signals

Our website currently does not respond to “Do Not Track” browser signals. However, we honor Global Privacy Control (GPC) signals where required by law.

IX. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

A. Your California Rights

1. Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
2. Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
3. Right to Correct: You may request correction of inaccurate personal information.
4. Right to Opt-Out of Sale/Sharing: You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
5. Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive personal information to purposes necessary for providing our services.
6. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

B. Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

C. Sale and Sharing of Personal Information

We do not “sell” personal information in the traditional sense (for monetary consideration). However, certain data sharing for targeted advertising may constitute a “sale” or “sharing” under California law.

To Opt-Out: Click “Do Not Sell or Share My Personal Information” on our website or email [email protected].

D. How to Submit a Request

• Email: [email protected]
• Phone: +1 757 573 9249

DAGO Express Inc operates exclusively online and has a direct relationship with the consumers from whom it collects personal information. Under Cal. Civ. Code § 1798.130(a)(1)(A), the e-mail address above is therefore our designated method for submitting requests; a toll-free telephone number is not required. The telephone number is provided as an additional convenience.

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.

E. Financial Incentives

We do not offer financial incentives for the collection or sale of personal information.

X. OTHER U.S. STATE PRIVACY RIGHTS

Residents of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, and others) may have similar rights to access, correct, delete, and opt out of certain processing activities.

To exercise rights under your state’s privacy law, please contact us at [email protected]. We will process your request in accordance with applicable law.

XI. CHILDREN’S PRIVACY

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will delete such information.

XII. SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.

XIII. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

XIV. SMS/TEXT MESSAGING PROGRAM

DAGO Express Inc. sends text messages (SMS/MMS) only to people who have opted in as described below. We use text messages only for transactional messages about shipments and loads:

• Replies to your quote requests and questions about a shipment or load
• Shipment status updates: pickup, delivery, delays and ETA
• Load coordination with carriers and drivers: pickup times, addresses and documents

How you opt in: There are two ways to opt in, and we never add your number ourselves: (1) the online sign-up form on our SMS Terms page, where you enter your US mobile number and tick an unchecked, optional consent checkbox, or (2) texting the keyword DAGO to +1 (872) 316-5836 from your own mobile phone. Giving us your phone number in any other way, for example in a booking or an email, does not sign you up for text messages. We do not send marketing or promotional text messages. Consent to receive text messages is not a condition of any purchase. Full details: SMS Terms.

Message frequency and cost: Message frequency varies and depends on your account activity. Message and data rates may apply. DAGO does not charge for the messages themselves; your mobile carrier’s standard rates apply.

Opt-out and help: You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and will not send you any further text messages unless you start a new request. For help, reply HELP or contact us at [email protected] or +1 (757) 573-9249.

Delivery: Mobile carriers are not liable for delayed or undelivered messages.

No sharing for marketing: We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing purposes. SMS opt-in data and consent are not shared with any third party, except with the messaging service providers that transmit the messages on our behalf. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

XV. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by: - Posting the updated policy on our website - Updating the “Effective Date” at the top - Sending email notification for significant changes (where required)

We encourage you to review this Privacy Policy periodically.

XVI. CONTACT US

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

For U.S. Inquiries: DAGO Express Inc, 2574 Elm Street, River Grove, IL 60171, United States · Phone: +1 757 573 9249 · Email: [email protected]

For EU Inquiries: DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germany · Email: [email protected]

Supervisory Authority: If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority competent for DAGO Express GmbH (Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg) or with your local data protection authority. California residents may also contact the California Privacy Protection Agency.

XVI. TELEPHONE COMMUNICATION AND TRANSCRIPTION

Incoming and outgoing phone calls are automatically converted into text (transcription) in order to handle your request. The calls are not recorded as audio. Transcripts are used only to process your inquiry or order and are retained under Section VI. Legal basis (EU): Art. 6(1)(b) and (f) GDPR.

XVII. ONLINE APPOINTMENT BOOKING

Using our online booking tool (e.g. at sales.dagoexpress.com/book/…) you can schedule a phone or video appointment with us yourself.

Data processed: First and last name, e-mail address, phone number, company or role/position, country/region, the selected appointment and time zone, and an optional message.

Purposes: Arranging, organizing and conducting the appointment, including any rescheduling or cancellation, sending confirmations and calendar invitations, and preparing and conducting the meeting.

Legal basis (EU): Art. 6(1)(b) GDPR (pre-contractual measures taken at your request) and Art. 6(1)(f) GDPR (legitimate interest in efficient scheduling and customer communication).

How the meeting is held / tools used: Depending on your choice, the appointment takes place by phone (we call you on the number provided) or via Google Meet, with scheduling managed through Google Calendar – provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (for EU/EEA data subjects: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). Transfers of EU personal data to the USA are covered by the EU-US Data Privacy Framework, supplemented by Standard Contractual Clauses (SCC) and a data processing agreement (Art. 28 GDPR).

Recipients: The data is passed to the responsible sales staff and to our internal CRM/scheduling system. It is not shared with third parties for their own purposes.

Retention period: We store the appointment data for the duration of initiating and maintaining the business relationship. If no business relationship arises, we delete the data after no more than 24 months, unless statutory retention obligations apply.

DAGO Express Inc, 2574 Elm Street, River Grove, IL 60171, United States · DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germany · www.dagoexpress.com