Politiki Aporitou

POLITIKI APORRITOU

This document explains how DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania (Ypefthynos Epexergasias) processes prosopika dedomena.

For questions regarding data protection, please contact the Ypefthynos Epexergasias by email:
eu-privacy@dagoexpress.com

I. Definitions

Ypefthynos Epexergasias – within the meaning of Arthro 4(7) GKPD, the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the epexergasia of prosopika dedomena. In this document, the Ypefthynos Epexergasias is: DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania

Prosopika Dedomena – information relating to an identified or identifiable natural person, symperilamvanomenou IP address, location data, online identifier, and information collected through cookies.

Policy – this Privacy Policy.

GKPD – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the epexergasia of prosopika dedomena.

EEA – European Economic Area (EU countries + Iceland, Liechtenstein, Norway).

Istotopos – the istotopos operated by the Ypefthynos Epexergasias at https://dagoexpress.com

User – any person who visits the istotopos, uses the Ypefthynos Epexergasias’s services, or contacts the Ypefthynos Epexergasias.

II. Epexergasia of Prosopika Dedomena – Purposes and Legal Bases

The Ypefthynos Epexergasias conducts ongoing risk analyses to ensure that prosopika dedomena is processed securely – in particular, that only authorised persons have prosvasi to the data.

1. Epexergasia of Customer Data

Your prosopika dedomena is processed for the following purposes:

Booking and provision of courier/forwarding services – nomiki vasi: Arthro 6(1)(b) GKPD;
Use of products and services offered – nomiki vasi: Arthro 6(1)(b) GKPD;
Performance of concluded symvasis – nomiki vasi: Arthro 6(1)(b) GKPD;
Issuing and storing invoices and accounting documents – nomiki vasi: Arthro 6(1)(c) GKPD;
Establishment, exercise or defence of legal claims – nomiki vasi: Arthro 6(1)(f) GKPD;
Customer service and responding to enquiries – nomiki vasi: Arthro 6(1)(f) GKPD;
Handling katagelias – nomiki vasi: Arthro 6(1)(f) GKPD;
Direct marketing of own products and services – nomiki vasi: Arthro 6(1)(f) GKPD or Arthro 6(1)(a) GKPD;
IT infrastructure management and system security – nomiki vasi: Arthro 6(1)(f) GKPD.

2. Use of the Istotopos

Prosopika dedomena of all istotopos users is processed:

for the provision of electronic services – nomiki vasi: Arthro 6(1)(b) GKPD;
for analytical and statistical purposes – nomiki vasi: Arthro 6(1)(f) GKPD;
for the establishment and defence of legal claims – nomiki vasi: Arthro 6(1)(f) GKPD.

The provision of prosopika dedomena is generally voluntary, but in some cases necessary for the conclusion of a symvasi, the provision of courier services, or the issuance of accounting documents.

3. Correspondence and Telephone Contact

In the case of correspondence by email or post, the prosopika dedomena contained therein is processed exclusively for the purpose of communication and handling the matter. Nomiki vasi: Arthro 6(1)(f) GKPD.

4. Business Contacts

In the course of its business activities, the Ypefthynos Epexergasias also collects prosopika dedomena during business meetings or when exchanging business cards. Nomiki vasi: Arthro 6(1)(f) GKPD.

III. Cookies

1. What are Cookies?

Cookies are small text files stored on the user’s device. They contain information such as session identifier, user settings, language preferences, visit time, and IP address.

2. Types of Cookies

Necessary – enable the proper functioning of the istotopos.
Functional – store user settings and preferences.
Analytical – enable monitoring of istotopos traffic (e.g. Google Analytics).
Marketing – enable the display of personalised advertising (e.g. Google Ads, Facebook Ads).
Social Media – enable integration with social platforms.

3. Third-Party Providers

Google (Analytics, Ads, GTM, reCAPTCHA), Facebook/Meta, Microsoft (Advertising, Clarity), Cloudflare, Sentry, and other partners.

4. Consent Management

The user can change browser settings at any time to block or delete cookies, as well as withdraw consent via the cookie banner interface.

5. Transfer Outside the EEA

Data from cookies may be transferred to third countries only on the basis of appropriate legal safeguards such as Standard Symvasiual Clauses (SCCs) or the EU-US Data Privacy Framework.

IV. Retention Periods for Prosopika Dedomena

The Ypefthynos Epexergasias stores prosopika dedomena only for as long as necessary:

Symvasi and service data: for the duration of the symvasi, then 3-6 years (limitation period).
Accounting and tax data: 10 years for accounting documents, 6 years for business correspondence.
Contact data and enquiries: for the time necessary for epexergasia.
Marketing data: until withdrawal of consent or enantiossi.
Technical data: up to 12 months.

V. Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. Where epexergasia is based on consent, you may withdraw it at any time. You have the right to lodge a katagelia with a epoptiki archi (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit - BfDI).

Contact: By post: DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania By email: eu-privacy@dagoexpress.com

VI. Apodektes of Data

Apodektes of your prosopika dedomena include: legally authorised institutions (tax authorities, courts), external service providers (IT, advertising, legal), transport operators, payment service providers, hosting companies, and marketing agencies.

VII. Transfer of Prosopika Dedomena Outside the EEA

Your prosopika dedomena may be transferred outside the EEA. The Ypefthynos Epexergasias ensures that this is done only on the basis of lawful safeguards under Chapter V GKPD:

Adequacy decision (Arthro 45 GKPD)
Standard Symvasiual Clauses (Arthro 46 GKPD)
Binding Corporate Rules (BCRs)
Derogations for specific situations (Arthro 49 GKPD)

VIII. Automated Data Epexergasia

Prosopika dedomena may be processed automatically (symperilamvanomenou profiling), but this does not produce legal effects. Profiling serves to improve istotopos functionality. Nomiki vasi: Arthro 6(1)(f) GKPD.

IX. Updates to the Privacy Policy

The Policy is regularly reviewed and updated as necessary.

Last updated: 13.01.2026

GKPD – INFORMATION CLAUSES

Below you will find detailed information clauses in accordance with Arthro 13 and 14 GKPD for various categories of ypokeimena ton dedomenon.

1. Information Clause for Customers

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

1.1 Purposes and Legal Bases for Epexergasia

Your prosopika dedomena is processed for the following purposes:

Booking and provision of courier/forwarding services – Arthro 6(1)(b) GKPD;
Use of products and services offered – Arthro 6(1)(b) GKPD;
Performance of concluded symvasis – Arthro 6(1)(b) GKPD;
Issuing and storing invoices – Arthro 6(1)(c) GKPD;
Establishment, exercise or defence of legal claims – Arthro 6(1)(f) GKPD;
Customer service and responding to enquiries – Arthro 6(1)(f) GKPD;
Handling katagelias – Arthro 6(1)(f) GKPD;
Direct marketing of own products and services – Arthro 6(1)(f) GKPD;
IT infrastructure management and system security – Arthro 6(1)(f) GKPD;
Archiving purposes – Arthro 6(1)(c) GKPD.

1.2 Apodektes of Data

Apodektes of your data include: legally authorised institutions (e.g. tax authorities, courts), external service providers (IT support, advertising, legal advice), entities involved in service provision (e.g. transport operators), payment service providers, hosting companies, and marketing agencies.

1.3 Retention Period

Accounting and tax documents: 10 years from the end of the calendar year.
Business correspondence: 6 years from the end of the calendar year.
Consent-based data (e.g. marketing): until withdrawal of consent or enantiossi.

1.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi or periorismo of epexergasia, data forititota, and enantiossi to epexergasia. Where epexergasia is based on consent, you may withdraw it at any time. You have the right to object to the epexergasia of your data for direct marketing purposes at any time. You also have the right to lodge a katagelia with a epoptiki archi.

1.5 Requirement to Provide Data and Profiling

The provision of prosopika dedomena is a symvasiual requirement insofar as it is necessary for the provision of courier/forwarding services. Failure to provide this data will make it impossible to conclude a symvasi or perform it properly. The provision of data for marketing purposes is voluntary. Your data is not processed automatically and is not subject to profiling.

1.6 Transfer of Prosopika Dedomena Outside the EEA

Your prosopika dedomena may be transferred to third countries outside the EEA. The Ypefthynos Epexergasias ensures that any transfer outside the EEA is made solely on the basis of lawful grounds and safeguards under Chapter V GKPD (adequacy decision, Standard Symvasiual Clauses, BCRs, approved codes of conduct/certifications, or derogations under Arthro 49 GKPD). You have the right to obtain a copy of the safeguards applied.

2. Information Clause for Business Partners

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

2.1 Purposes and Legal Bases for Epexergasia

Performance of the concluded symvasi – Arthro 6(1)(b) GKPD;
Initiation of possible cooperation – Arthro 6(1)(b) GKPD;
Documentation and settlement according to tax and commercial regulations – Arthro 6(1)(c) GKPD;
Establishment, exercise or defence of legal claims – Arthro 6(1)(f) GKPD;
Handling katagelias – Arthro 6(1)(f) GKPD;
Direct marketing symperilamvanomenou newsletter – Arthro 6(1)(f) GKPD;
Credit check – Arthro 6(1)(f) GKPD;
Geolocation monitoring of transport – Arthro 6(1)(b) and (f) GKPD;
Istotopos analysis and service optimisation – Arthro 6(1)(f) and (a) GKPD;
IT infrastructure management – Arthro 6(1)(f) GKPD.

2.2 Apodektes of Data

Apodektes of your data include: legally authorised institutions, external service providers (IT support, advertising, legal advice), transport operators, payment service providers, hosting companies, and marketing agencies.

2.3 Retention Period

Accounting and tax documents: 10 years.
Business correspondence: 6 years.
Geolocation data and system logs: maximum 12 months.

2.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. You have the right to object to direct marketing at any time. You also have the right to lodge a katagelia with a epoptiki archi.

2.5 Requirement to Provide Data and Profiling

The provision of data is a symvasiual requirement for the conclusion and performance of the symvasi. The provision of data for marketing purposes is voluntary. Your data is not processed automatically and is not subject to profiling.

2.6 Transfer of Prosopika Dedomena Outside the EEA

Your data may be transferred to third countries. The Ypefthynos Epexergasias ensures that this is done only on the basis of lawful safeguards under Chapter V GKPD.

3. Information Clause for Ergazomenoi

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

3.1 Purposes and Legal Bases for Epexergasia

For symvasi performance (Arthro 6(1)(b) GKPD): - Performance of the employment symvasi; - Ensuring information protection; - Provision of employer’s equipment.

For compliance with legal obligations (Arthro 6(1)(c) GKPD and Arthro 9(2)(b) GKPD): - Calculation and payment of salaries; - Symvasi settlement (social insurance, taxes, accounting); - Health and safety obligations; - Maintenance of personnel files; - Social insurance and tax obligations.

For legitimate interests (Arthro 6(1)(f) GKPD): - Ensuring business continuity; - Establishment of claims; - Personnel management; - Ensuring security; - Work organisation.

3.2 Apodektes of Data

Legally authorised bodies: social insurance institutions, tax office, employment agencies, health and safety authorities;
Works Council – according to the Works Constitution Act (Betriebsverfassungsgesetz);
Business partners – only business data (name, position, business email);
Processors: email services, hosting, IT support, legal advice, employee benefits, group insurance.

3.3 Retention Period

Establishment of claims: up to 3 years;
Accounting, tax and payroll documents: 10 years;
Other personnel and business documents: up to 6 years.

3.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi (right to be forgotten), periorismo of epexergasia, data forititota, and enantiossi. Where epexergasia is based on consent, you may withdraw it at any time. You also have the right to lodge a katagelia with a epoptiki archi.

3.5 Requirement to Provide Data

The provision of prosopika dedomena in connection with employment is a statutory requirement. Failure to provide data will make it impossible to conclude and perform the symvasi.

3.6 Transfer of Prosopika Dedomena Outside the EEA

As a rule, employee data is not transferred outside the EEA. In the event of such a transfer, the Ypefthynos Epexergasias applies all obligations provided for in Chapter V GKPD.

4. Information Clause for Symvasiors/Freelancers

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

4.1 Purposes and Legal Bases for Epexergasia

Performance of the concluded symvasi – Arthro 6(1)(b) GKPD;
Compliance with legal obligations – Arthro 6(1)(c) GKPD;
Legitimate interests (business contacts, protection of claims) – Arthro 6(1)(f) GKPD.

4.2 Apodektes of Data

Apodektes of your data are exclusively: authorised ergazomenoi, legally authorised institutions, and subsymvasiors (e.g. IT support, advertising, legal services).

4.3 Retention Period

Establishment of claims: up to 3 years;
Business correspondence: 6 years;
Accounting and tax documents: 10 years.

4.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. You also have the right to lodge a katagelia with a epoptiki archi.

4.5 Requirement to Provide Data and Profiling

The provision of data is a symvasiual and statutory requirement. Failure to provide data will make it impossible to conclude a symvasi. Your data is not processed automatically and is not subject to profiling.

4.6 Transfer Outside the EEA

Your data may be transferred to third countries. The Ypefthynos Epexergasias ensures that this is done only on the basis of lawful safeguards under Chapter V GKPD.

5. Information Clause for Ypopsifioi (Recruitment)

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

5.1 Purposes and Legal Bases for Epexergasia

Conducting the recruitment process – Arthro 6(1)(a), (b) and (c) GKPD;
Establishment, exercise or defence of legal claims – Arthro 6(1)(f) GKPD;
With separate consent for future recruitment – Arthro 6(1)(a) GKPD.

5.2 Apodektes of Data

Apodektes of your data are exclusively: authorised ergazomenoi, legally authorised institutions, and subsymvasiors (e.g. IT support, legal services).

5.3 Retention Period

For establishment of claims: up to 3 years after the end of recruitment;
With consent for future recruitment: 12 months after the end of current recruitment.

5.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. Where epexergasia is based on consent, you may withdraw it at any time. You also have the right to lodge a katagelia with a epoptiki archi.

5.5 Requirement to Provide Data and Profiling

The provision of data within the scope required by labour law (name, date of birth, education, employment history) is a statutory requirement. Failure to provide this data will make participation in recruitment impossible. Your data is not processed automatically and is not subject to profiling.

5.6 Transfer Outside the EEA

Your data may be transferred to third countries. The Ypefthynos Epexergasias ensures that this is done only on the basis of lawful safeguards under Chapter V GKPD.

6. Information Clause for the Contact Form

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

6.1 Purposes and Legal Bases for Epexergasia

Your prosopika dedomena is processed for the purpose of responding to enquiries submitted via the contact form. Nomiki vasi: Arthro 6(1)(f) GKPD (legitimate interest in responding to enquiries).

6.2 Apodektes of Data

Apodektes of your data are exclusively: authorised ergazomenoi, legally authorised institutions, and subsymvasiors (e.g. IT support, advertising, legal services).

6.3 Retention Period

Your data is stored for the time necessary to respond to the enquiry. For enquiries of a business correspondence nature, data is stored for 6 years in accordance with the German Commercial Code.

6.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. You also have the right to lodge a katagelia with a epoptiki archi.

6.5 Requirement to Provide Data and Profiling

The provision of prosopika dedomena (in particular name and email address) is voluntary but necessary in order to respond to your enquiry. Your data is not processed automatically and is not subject to profiling.

6.6 Transfer Outside the EEA

Your data may be transferred to third countries. The Ypefthynos Epexergasias ensures that this is done only on the basis of lawful safeguards under Chapter V GKPD.

7. Information Clause for Transport Partners (GPS Monitoring)

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

7.1 Purposes and Legal Bases for Epexergasia

Execution of transport/forwarding orders – Arthro 6(1)(b) or (f) GKPD;
Monitoring of routes and GPS location (order supervision, logistics optimisation, cargo security) – Arthro 6(1)(f) GKPD;
Proper operational support (communication, instructions) – Arthro 6(1)(f) GKPD;
Establishment, exercise or defence of claims – Arthro 6(1)(f) GKPD;
Compliance with legal obligations (data subject requests, archiving) – Arthro 6(1)(c) GKPD.

7.2 Apodektes of Data

Customers: to the extent necessary for order fulfilment (driver name, phone number, vehicle location);
Supporting service providers: IT providers, insurers, law firms, accounting/HR service providers;
Public authorities: authorised state and regulatory authorities upon request.

7.3 Retention Period

For the duration of cooperation and full order completion;
For the limitation period for symvasiual claims;
GPS monitoring data: up to 30 days after order completion;
For statutory archiving and tax retention periods.

7.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. You also have the right to lodge a katagelia with a epoptiki archi.

7.5 Requirement to Provide Data

The provision of your data is a symvasiual requirement for the execution of transport orders. Failure to provide data (symperilamvanomenou GPS location data) may make service provision impossible and lead to termination of cooperation.

7.6 Transfer Outside the EEA

Your data may be transferred to third countries. The Ypefthynos Epexergasias ensures that this is done only on the basis of lawful safeguards under Chapter V GKPD.

8. Information Clause for Social Media

The Ypefthynos Epexergasias of your prosopika dedomena is DAGO Express GmbH, Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germania.

For data protection matters: eu-privacy@dagoexpress.com

Joint Ypefthynos Epexergasiasship / Independent Ypefthynos Epexergasiass:

Facebook and Instagram: Joint ypefthynos epexergasiasship with Meta Platforms Ireland Limited for statistical purposes (Audience Insights).
LinkedIn: LinkedIn Ireland Unlimited Company is an independent ypefthynos epexergasias.
YouTube: Google Ireland is an independent ypefthynos epexergasias.
X (Twitter): Twitter International Unlimited Company is an independent ypefthynos epexergasias.
TikTok: TikTok Technology Limited is an independent ypefthynos epexergasias.

8.1 Purposes and Legal Bases for Epexergasia

Provision of innovative services – Arthro 6(1)(f) GKPD;
Responding to enquiries and comments – Arthro 6(1)(f) GKPD;
Statistical analysis and communication improvement – Arthro 6(1)(f) GKPD;
Establishment of legal claims – Arthro 6(1)(f) GKPD.

8.2 Apodektes of Data

Apodektes of your data include: legally authorised institutions, external service providers, and the respective platform operators (Meta, Google, Microsoft, TikTok, etc.).

8.3 Retention Period

Your data is stored for as long as necessary for the epexergasia purposes or until you request deletion. For protection of claims up to 3 years.

8.4 Rights of Data Subjects

You have the right to prosvasi, diorthosi, diagrafi, periorismo of epexergasia, data forititota, and enantiossi. You also have the right to lodge a katagelia with a epoptiki archi. You may exercise your rights against both the Ypefthynos Epexergasias and the respective platform operator.

8.5 Requirement to Provide Data

The use of social media profiles is voluntary. Epexergasia is carried out in accordance with the terms of use of the respective platform.

8.6 Transfer Outside the EEA

Your data may be transferred by platform operators to third countries. The Ypefthynos Epexergasias and platform operators ensure that this is done only on the basis of lawful safeguards under Chapter V GKPD.