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Terms & Conditions

DAGO Express Inc.

A Delaware Corporation

Effective Date: March 30, 2026

These Terms & Conditions ("Terms") govern the contractual relationship between DAGO Express Inc., a Delaware Corporation ("DAGO Express", "we", "us", "our"), and its clients, shippers, consignees, carriers, and platform users ("Customer", "Shipper", "Consignee", "User").

By using our website, platform or ordering transportation services, you agree to be legally bound by these Terms.

1. Definitions

1.1 Business Customers (B2B)

Natural or legal persons acting in the course of business, including freight forwarders, logistics companies, shippers, carriers, brokers, and commercial clients.

1.2 Consumers (B2C)

Individuals using our services outside of business activity.

(Consumer rights vary depending on state law; DAGO Express operates primarily as a B2B platform.)

1.3 Shipper

The party ordering transportation services.

1.4 Carrier

A third-party transportation provider or independent contractor performing shipments arranged via the DAGO Express platform.

1.5 Platform

DAGO Express digital system for booking, dispatching, tracking, documentation, payments and communication.

2. Scope of Services

2.1 General Scope

DAGO Express operates a platform-based transportation service that facilitates direct point-to-point shipments without warehousing. Services include:

  • Pick-up
  • Direct transportation
  • Delivery
  • Real-time tracking
  • Dispatch communication
  • Document handling (BOL, POD)
  • Payment processing
  • Carrier onboarding & safety verification

2.2 Service Area

Services are available within the United States, including interstate and intrastate transportation, subject to carrier availability.

2.3 Platform as Broker / Intermediary

DAGO Express may act as a:

  • Broker arranging transportation with third-party carriers
  • Dispatcher
  • Platform operator, but not always as the physical carrier itself

Unless explicitly stated otherwise, DAGO Express is not the motor carrier and does not physically transport cargo.

This model aligns with FMCSA and U.S. transportation regulations.

3. Booking and Contract Formation

3.1 Booking Methods

A shipment order becomes binding when:

  • Placed through our website or platform
  • Submitted via email and confirmed by us
  • Confirmed through a digital dispatch confirmation
  • A shipment is tendered to a DAGO-assigned carrier

3.2 Shipment Information

The Shipper must provide accurate:

  • Pick-up/delivery addresses
  • Cargo details (weight, dimensions, nature of goods)
  • Packing requirements
  • Contact persons
  • Special instructions (if any)

DAGO Express may refuse orders with incomplete or misleading information.

3.3 One Attempt Policy

Unless otherwise agreed:

  • One pick-up attempt
  • One delivery attempt

Additional attempts incur extra charges.

4. Pick-up and Delivery Conditions

4.1 Delivery Location

Delivery is made to the address provided by the Shipper, curbside ("curb-to-curb"), unless an alternative agreement is made.

4.2 Delivery to Alternative Recipients

Delivery may be made to:

  • Household members
  • Employees
  • Neighbors
  • Receiving departments (for businesses)

If appropriate under the circumstances, this counts as a valid delivery.

4.3 Failed Delivery

A shipment is considered undeliverable if:

  • Address is incorrect
  • Recipient refuses delivery
  • No safe access is possible
  • No unloading equipment is available when required

Undeliverable shipments may be:

  • Returned to the Shipper
  • Held for instructions
  • Disposed of according to applicable law

Additional fees apply.

5. Restricted or Prohibited Goods

DAGO Express does not accept:

  • Hazardous materials (HazMat) unless explicitly agreed
  • Perishable goods requiring controlled temperature
  • Firearms or ammunition
  • Live animals or human remains
  • Cash, coins, credit cards, negotiable instruments
  • High-value items (jewelry, art, precious metals)
  • Improperly packaged items

If such items are tendered without disclosure, liability is waived.

6. Rates and Payment Terms

6.1 Pricing

Prices are based on:

  • Mileage / weight / dimensions
  • Carrier availability
  • Fuel surcharges
  • Market conditions

Quotes are subject to change until final confirmation.

6.2 Payment Methods

Accepted:

  • Credit/Debit Cards
  • ACH
  • PayPal
  • Stripe
  • Prepaid deposit accounts

6.3 Payment Deadline

Invoices are due immediately unless otherwise agreed. Failure to pay may result in:

  • Service suspension
  • Collections procedures
  • Carrier liens under UCC law

7. Liability

Liability follows U.S. regulations:

7.1 Carmack Amendment (Interstate Shipments)

For most interstate shipments, carrier liability is limited by law to:

$0.50 – $1.00 per pound, unless additional insurance is purchased.

7.2 Released Value Liability

Carriers may limit liability per:

  • Pound
  • Shipment
  • Declared value

7.3 Exclusions

No liability for:

  • Packaging defects
  • Concealed damage
  • Delays due to weather, traffic, or force majeure
  • Indirect or consequential losses

7.4 Insurance

Insurance is available upon request for an additional fee.

8. Claims and Complaints

8.1 Visible Damage

Must be reported at delivery or immediately afterward.

8.2 Concealed Damage

Must be reported within 5 days of delivery.

8.3 Late Delivery

No liability for delays unless guaranteed delivery was explicitly contracted.

8.4 Missing Cargo / Loss

Claims must be submitted in writing within:

  • 30 days for loss/damage
  • 21 days for delay

Failure to comply may void the claim.

9. Packaging Requirements

The Shipper is responsible for:

  • Secure packaging suitable for road transport
  • Adequate internal/external protection
  • Labeling and documentation
  • Compliance with carrier loading standards

Poor packaging voids liability.

10. Cancellation Policy

If a shipment is canceled:

  • Before dispatch → partial fee may apply
  • After dispatch → up to 100% of the shipment price may be charged
  • If carrier already traveled → full mileage fee applies

11. Standby / Waiting Fees

11.1 Sprinter / Vans (under 10,000 lbs GVW)

60 minutes free, then $35 per hour (or state-specific rate)

11.2 Trucks / Tractor-Trailers

120 minutes free, then $75 per hour

12. Platform Use

Users agree to:

  • Not manipulate pricing
  • Not bypass the platform to avoid fees
  • Not provide fraudulent documents
  • Not misuse tracking data
  • Not interfere with platform operation

Violation may result in account termination.

13. Intellectual Property

All content on the DAGO Express website and platform, including but not limited to:

  • The DAGO Express trade name and logo
  • All texts, images, graphics, and software
  • Platform design and functionality

are subject to copyright and trademark protection. You may not copy, distribute, modify, or republish any content without express written consent from DAGO Express.

14. Data Protection & Privacy

We comply with:

  • Delaware privacy rules
  • Federal Trade Commission guidelines
  • CCPA/CPRA for California residents
  • Our posted Privacy Policy

For more information, please review our Privacy Policy available on our website.

15. Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DAGO EXPRESS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DAGO EXPRESS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OUR SERVICES.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Delaware.

Any disputes shall be resolved exclusively in the Courts of New Castle County, Delaware (USA).

18. Severability

If any provision is invalid, the rest of the Terms remain in force. Invalid provisions will be replaced with enforceable ones reflecting the original intent.

19. Modifications

DAGO Express may update these Terms at any time. The newest version supersedes all previous versions. We will notify users of material changes by posting the updated Terms on our website with a new effective date.

20. Contact Information

DAGO Express Inc.

8 The Green A

Dover, DE 19901

United States

Email: [email protected]

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